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Are Uber drivers scamming customers with so-called ‘cleaning fees’? – ABC15 Arizona


You make a multitude in an Uber and anticipate to pay up. But what if that stain on the seat wasn’t your fault and also you’re the one being charged? Over the previous few days, we’ve heard complaints from Uber riders being charged for messes they declare they didn’t make. 

In one occasion, it concerned an ABC15 producer. 

A four-mile experience in an Uber at 6 p.m. on a weekend initially for $9 got here as a shock to him when he acquired an e mail stating he was being charged almost $90 to wash up a multitude left behind in an Uber. 

Along with it got here a photograph of the alleged mess.  

Our producer disputed the declare, saying the stain seemed prefer it had been there for months — if not years — earlier than and that they didn’t deliver any liquids on the journey.

After hours of forwards and backwards with Uber, Uber refunded his cash. But instances like these aren’t unusual. 

A fast Google search of Uber Cleaning Fee scams will come again with a number of hits. 

The Better Business Bureau in San Francisco that investigated Uber complaints says the corporate has an “F” score for having over 2,411 worldwide complaints; 1,324 of them unanswered. Two hundred of these are for cleansing charges and 61 % of these have gone unanswered by Uber. 

For their half, an Uber spokesperson stated they’re all the time in search of higher methods to serve their riders. 

…We acknowledge there are challenges for our help groups to look into a lot of these conditions and so we’re enhancing out inner processes and investing in further assets when investigating cleansing payment claims…

Uber additionally says they’ve a really particular assessment course of and are actively in search of drivers who’re committing fraud. They additionally say that not each refund ought to be thought-about fraud.

Uber states the cleansing payment is there to assist compensate drivers for any inconvenience a spill or injury to the automotive may need on them. Drivers should submit footage and outline of the mess as quickly as attainable.

To shield your self, deal with a rideshare like some other rental. 

Take footage earlier than and after the journey to refute any declare made towards you. After all, it’s your phrase towards theirs.  

Also, be as detailed as attainable when describing the journey and your expertise together with the place you sat within the automotive in relation to the “mess” when working with Uber’s 24/7 customer support. 



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